A father-of-four has slammed a restaurant he visited on Christmas Day after his children served chicken and chips instead of a traditional turkey meal.
Rick Arpino, who visited the Ruposhi Indian Bar & Restaurant in Bury on Saturday with his partner and their four children, posted scathing reviews on Facebook and TripAdvisor.
He explained that he had ordered two Indian dinners for the adults and traditional Christmas dinners for the children before the day, but when they arrived they were served chicken, chips and half a fried tomato.
After explaining he was ‘completely disappointed’ with the meal, he complained: ‘What an absolute farce of a restaurant – a spoiled Christmas dinner for our children on the whim of this establishment.’
However, other social media users were quick to criticize Rick as they suggested he was wrong to expect a traditional meal at a curry house.
Rick Arpino, who visited the Ruposhi Indian Bar & Restaurant in Bury on Christmas Day, divided opinion after complaining that his children were being served chicken and chips instead of a traditional festive roast dinner ( Photo)
Furious after his dining experience, Rick wrote online: ‘My partner and our four children came today for a Christmas meal and were deeply disappointed with what happened.
“I confirmed the reservation over the phone – two Indian dinners for the adults and a traditional Christmas for the children.
“I then visited the pre-visit (only) to be informed by the manager that he had decided not to serve turkey but chicken instead due to a lack of reservations.
“It’s true that it’s not a huge change and the kids probably wouldn’t notice it anyway.”
Restaurant manager Shah Munim said customers were told why the traditional Christmas dinner would not be available before coming to Ruposhi (pictured) on Christmas Day
He continued: ‘Wow! Yes, I knew the meat had changed, but I didn’t bother to inform myself that they had decided not to serve the Christmas toppings at all and had swapped them for fries and half a fried tomato – seriously!
‘Why announce a menu choice and then change it to treat yourself.
‘[It is] obviously a cost issue but trying to charge £30 for a plate of chicken and chips is a joke!
“We weren’t the only ones to suffer either, as the same thing happened in the last session.”
He ended his message: “Stay away because they don’t care about you.”
Since the complaint was published, hundreds of people have slammed Rick for his comments, with one writing, “I think Christmas dinner was ruined the second you decided to go get a Indian for a Christmas dinner!”
Another said: “Ruposhi is a fabulous Indian restaurant serving delicious Indian food, we love it there.
“However, it would probably be low on my list of places to have a ‘traditional’ British Christmas lunch. Maybe try another establishment rather than give it a bad review? »
A third claimed she went to Ruposhi on Christmas Day and was told they weren’t doing Christmas dinner when she made reservations.
She said: ‘We went yesterday – no complaints, we all had the amazing curry. After all, it’s an Indian curry.
“If you wanted English food I would suggest you go to a pub or somewhere. They came up asking if everything was alright so you really should say something and not jerk them all over Facebook.
Posting on TripAdvisor, Rick complained the restaurant had swapped Christmas toppings for chips and a fried tomato
Indian restaurant Ruposhi claimed to have phoned customers before Christmas Day to take their orders and explain that they were no longer serving a traditional Christmas dinner menu due to lack of interest.
Restaurant manager Shah Munim said he wrote to TripAdvisor to complain about the review.
Shah has run the restaurant for 11 years and said he struggled to get all his customers back into the restaurant after the lockdown.
He also explained that the menu change came about because so few customers ordered Christmas dinner.
He said, “We want to please our customers. We gave them options. And they chose chicken and fries.
“I completely agree with them, they are not happy. I did my best.
“But unfortunately after they left they wrote on Facebook and Tripadvisor. I don’t know why they are doing this,” he added.
“It’s a very difficult time to run a business right now,” he said. He said negative reviews can impact his business.
“It’s easy for them to write a review on Tripadvisor, but it’s hard to run a business and keep customers happy,” he said.
Meanwhile, he explained that the Ruposhi served around 80 customers on Christmas Day, with one customer leaving a five-star review.
They wrote: ‘Came for Christmas Day, six of us, great food again fantastic service and staff curries were spot on. Thank you for this good meal.’